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FAQ (Frequently Asked Questions)
Questions before ordering? Check here first for answers to commonly asked questions. If you need more help, please contact us.
Is it safe to give you my credit card information? [Back to Top]
You won't need to! We process all credit cards through PayPal and they do not give this information to us. PayPal's page is encrypted with SSL (Secure Sockets Layer) protection, the Internet standard for secure commerce transactions.
Do I need a PayPal account to pay with my credit card? [Back to Top]
NO! This is a common misconception. We use PayPal to process credit cards, but you do not need an account with them to pay with your credit card. However, the credit card option can be difficult to find on PayPal's payment page. Before ordering with your credit card, we suggest you see this illustration or view our animated demonstration.
Will my personal information be sold or shared with others? [Back to Top]
ABSOLUTELY NOT! We will not sell or disclose any information that identifies you to a third party without your prior consent. Super Outlet Mall does not sell, trade, or rent your personal information to others.
Will I receive spam if I give you my email address? [Back to Top]
No! Your email address is required only to process your order. When you register, you can select to receive news, but you can reply with "unsubscribe" in the subject line and be removed at any time. If you do not select to receive this information, you will not receive any emails from us (other than the ones pertaining to your order).
Can I have my order shipped internationally? [Back to Top]
Sorry, no. We ship to the continental United States only. Deliveries to Canada, Alaska, and Hawaii are limited, so please inquire first.
How much does shipping cost? [Back to Top]
Flat shipping fees are based on the weight of your order. You can view our shipping rates or wait until checkout and click on the shipping estimate link.
How long will it take before I receive my order? [Back to Top]
Processing time differs per product. To figure delivery time, add together:
- Estimated processing time – provided in the details for each product.
- Shipping time – dependent on your selection during checkout. However, any product that can be shipped by UPS Ground only, cannot be shipped more quickly by choosing a faster method.
I ordered QuickShip service. Why was my order shipped Parcel Post? [Back to Top]
QuickShip service is offered to speed up the order process. Instead of preparing your order within 3-7 days, we process it within 24 hours. Your order can still be slowed down by the shipping method you select. For fastest service, select QuickShip processing AND Priority Mail or Express Mail shipping.
Do you guarantee your products? [Back to Top]
YES! If for any reason you are not completely satisfied, please contact us within 30 days of receipt. Approval must be obtained prior to returning a product. We will refund the entire purchase price, minus shipping and a 15-20% restocking fee, upon return of the product in its original condition. However, if a product is found to be defective or the wrong item is shipped, a full refund or replacement will be issued.
Do you sell refurbished or used products? [Back to Top]
No, our products are from new store stock, even the older collectibles. If a product is refurbished or used, it is fully disclosed in the product details. The only exception is for Boyds Bears, which were purchased new at retail, then stored.
On my receipt, I noticed the letter R after the product name. Does this mean the item is refurbished? [Back to Top]
No! During checkout and on receipts, Trademark (™) and registered (®) symbols in a product name convert to the letters T and R. There is no hidden meaning. If a product is refurbished or used, it is fully disclosed in the product details -- NOT hidden in the product name.
Can I view all of your products instead of browsing categories? [Back to Top]
Yes! Click on the All Products link and products will be displayed in alphabetical order.
How can I browse the categories and products more quickly or view a list without pictures? [Back to Top]
Sure! Just click on the All Products – Without Pictures link.
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